Return & Refund

Rules:

1. If you include any sort of discount coupon at check out during a Promotional Sale, you will not receive the promotional price/special/offer as it will be void.

2. Promotional Sale item purchases with a cost of $0.00 are FINAL.

Returns:

Time Limit: We do not accept returns, refund or exchanges on promotional purchases with a sale price of $0.00.

Other items may be returned in 7 days counting from the date of delivery/date package was delivered for a refund. 

Shipping: WE DO NOT COVER RETURN SHIPPING COSTS

Exceptions: All purchases EXCEPT Hair Extensions, Make Up (eye shadow, lipstick, powders etc), Swimwear & Underwear (any item which was created/designed/manufactured to come into NAKED contact with or cover your "Private Bits" including bras, panties, boxers, briefs, lingerie, tights, stockings/pantyhose, teddy/bodysuits), may be returned in 7 days from the date of delivery for a refund. Due to hygienic reasons we will not be able to refund you for these purchases. ALL PURCHASES MENTIONED ABOVE ARE FINAL. Once the product is UNUSED, ALL PIECES/CONTENTS ACCOUNTED FOR AND STILL HAS  ITS ORIGINAL PACKAGING WITH TAGS AND STICKERS. IF A PRODUCT IS USED, ALL PIECES/CONTENTS ARE NOT  INCLUDED OR THE ITEM IS NOT IN THE ORIGINAL PACKAGING, WE WILL NOT ISSUE A REFUND. WE DO NOT COVER SHIPPING COSTS. 

To return an item, please contact info@casetie.com with reference of your order number. We will get back to you shortly with detailed instruction in 1-3 business days. Please note that we do not cover your Return Shipping costs.